FAQ: QUESTBOX - Jangle Cruise. Escape room
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What is a wooden puzzle?

The wooden puzzle is a unique intellectual puzzle, made of high quality wooden materials, which is an interesting and fun activity for mental development.

Last updated: September 22, 2023 08:57

What are the advantages of wooden puzzles?

Wooden puzzles are durable, natural beauty and unique design. They contribute to the development of logical thinking, creativity and improve attention.

Last updated: September 22, 2023 08:57

How do I pre-apply for Kickstarter?

Submitting a request is very easy! Just fill out the form on our website with your contact details and we will contact you when the project goes on Kickstarter.

Last updated: September 22, 2023 08:57

What will be the cost of the puzzle?

The cost of the puzzle will be indicated depending on the level of support you choose on the project’s Kickstarter page. You can choose the most suitable option for you.

Last updated: September 22, 2023 08:57

When will the delivery of puzzles start?

After the successful completion of the Kickstarter project, we will begin production and delivery of puzzles. Deliveries are scheduled to begin one to two months after the end of the Kickstarter campaign.

Last updated: September 22, 2023 08:57

Which countries do you ship to?

We offer delivery of puzzles to various countries. When filling out a preliminary application, indicate your country, and we will clarify the possibility of delivery to your region.

Last updated: September 22, 2023 08:57

Can I change my pre-order?

Yes, you will be able to make changes to your pre-application prior to the Kickstarter launch. After launch, please contact us to clarify the possibility of changes.

Last updated: September 22, 2023 08:57

What is the guarantee for the puzzle?

We guarantee the quality of our puzzle. If you have a problem with an item, please contact us and we will try our best to resolve the issue.

Last updated: September 22, 2023 08:57

How to find out about the news and updates of the project?

You can subscribe to our newsletter, follow our social media, and stay tuned for updates on the project’s Kickstarter page. There is also a news section on the main site.

Last updated: September 22, 2023 08:57

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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